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You deserve someone who’s as invested in your success as you are, and that’s what I bring to the table.

A Glimpse of Me

I'm driven, reliable, and dedicated to producing meaningful results. With strong attention to detail and a genuine passion for service, I bring order to a mess, insight to data, and creativity to every project. Whether it's managing spreadsheets, assisting customers, or elevating your brand, I approach every task with focus, energy, and professionalism. Let's turn your to-do list into done. I'm ready when you are. 💻✨

EDUCATION

BACHELOR OF SCIENCE IN OFFICE ADMINISTRATION

Relevant Coursework: Administrative Office Procedures & Management, MIS Concept & Presentation Software, Human Resource Management, Business Report Writing, Advanced Transcription w/ Document Production, Integrated Software Application, Operations Management, Strategic Management, Events Management, Entrepreneurial Behavior and Competencies, Machine Shorthand, Accounting Principles, Taxation, Art Appreciation, Customer Relations, Technical Communication, Business Law, Personal and Professional Development, Understanding the Self, Ethics.

Extracurricular Activities & Achievements: 

  • Public Relations Officer

  • Class Representative 

  • Event Chairperson and Host of Webinar Entitled: Elevating Skills for Professional Excellence

  • Program Chair and Host of Seminar Entitled: Resume Writing and Job Interview Tips

  • Resource Speaker of the Seminar Entitled: Workplace Ethics; Guidelines Through Equality

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WORK EXPERIENCE

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EXECUTIVE ASSISTANT | VA

  • Perform accurate data entry and regularly update spreadsheets, trackers, and databases

  • Organize and maintain digital files and documents for easy access and retrieval

  • Assist in compiling reports and summaries using Excel and Google Sheets

  • Monitor incoming emails and messages to sort and flag priority items

  • Keep records of team activities, meeting notes, and task updates

  • Support with light research tasks and gathering of relevant information as needed

  • Coordinate and follow up on internal requests to ensure timely completion

  • Help streamline repetitive tasks through basic automation or improved templates

  • Maintain confidentiality and data integrity across all handled files

 

OUTREACH ASSISTANT VA| TOURIST.COM

  • Researched and compiled lists of potential leads using social media and online directories

  • Sent personalized outreach messages and emails to introduce services and start conversations

  • Met with interested leads in online discovery meetings to discuss needs and explain services

  • Followed up with leads to increase replies and maintain engagement

  • Tracked outreach activity, responses, and status in Google Sheets

  • Kept lead records organized to avoid duplicates and missed follow-ups

 

CUSTOMER SERVICE REPRESENTATIVE | PROBECX 

  • Handle 100+ chats and cold calls daily. 

  • Handle product service queries 

  • Process tickets for complaints

  • Provide and assist with order status and canceling orders

 

CUSTOMER SERVICE REPRESENTATIVE | Telco Account | RESULTSCX 

  • Handle 70+ calls daily

  • Provide basic technical support

  • Handle internet connectivity and billing issues

 

AMAZON PRODUCT RESEARCHER

  • Conducting thorough market research to identify high-demand and low-competition products suitable for the Amazon FBA model.

  • Utilizing tools such as AZInsight, upcitemdb, and Keepa to analyze product performance, sales data, and market trends.

 

ENGLISH TUTOR (ESL)

  • English Private tutor for different nationalities, like Vietnamese.  

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S   K  I   L  L  S

  • Executive/Administrative Assistance

  • Digital Marketing

  • Outreach & Lead Generation

  • Customer Service

  • Amazon Product Research

  • English Tutoring (ESL)

  • Gregg Shorthand

What can I do for you?

Experience You Can Trust

🗂 Administrative Support

  • Data entry and document management

  • Email and calendar management

  • File organization 

  • Scheduling and clerical tasks

📊 Data & Research

  • Product and market research

  • Information gathering and data validation

  • Report creation

🖥 Amazon Product Research

  • Identifying profitable products 

  • Using Keepa, AZInsight, and UPCItemDB

  • Maintaining organized product spreadsheets

  • Assisting in listing preparation and research documentation

🤝 Customer Support

  • Live chat, email, and phone support (inbound & outbound)

  • Handling service/product inquiries and technical concerns

  • Resolving customer complaints professionally

📱 Digital Marketing

  • Schedule and publish content across social media platforms

  • Create visually appealing graphics using Canva

  • Assist in content planning and calendar organization

  • Support audience engagement through comments and interactions

  • Contribute to strategies that enhance brand visibility and reach

🎓 English Tutoring (ESL)

  • Provide one-on-one English lessons to non-native speakers

  • Customize sessions based on student level, goals, and learning pace

  • Focus on improving speaking, grammar, vocabulary, and pronunciation

  • Offer conversational practice to boost confidence and fluency

🤝 Outreach & Lead Generation

  • Research and identify potential leads using social media and online directories

  • Build and maintain organized lead lists with contact details and notes

  • Send personalized outreach emails and messages to introduce services

  • Meet interested leads in online discovery calls to understand needs

  • Track responses and update lead status in spreadsheets for follow-ups

Thanks for submitting!

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